Contact
Contact TREX TV Support
The support channels we actually operate, what to include so your first message gets a useful answer, and how to spot someone pretending to be us.
Support channels
Support runs on messaging rather than a ticket queue. These are the only channels we operate; anyone contacting you from a different number or handle is not us.
- +1 858 241 2427
- Telegram
- @otttechsupport
- admin@eur-trexiptv.com
- Business & reseller enquiries
- trex-ott.io
What to include
A first reply that just asks for details helps nobody. Send these with your first message and we can start looking straight away.
| If you are reporting… | Send |
|---|---|
| A channel that will not play | The exact channel name, the time, your device and player, and whether a second device does the same |
| Buffering | Whether you are on Wi-Fi or Ethernet, and whether every device or only one is affected |
| A login problem | The player you are using and the exact wording of the error — see login failure first |
| A MAG box | The MAC address from Settings → System Settings → System Information |
| A billing question | The email or number you ordered with. Never send us a card number. |
We will never ask for your card details, a one-time code, or remote access to your device. If a message claiming to be TREX TV asks for any of those, it is not from us. Report it and we will confirm.
Try the answer first
Most messages we get are already answered, usually faster than we can reply:
- Setup guides — seventeen devices, step by step.
- Troubleshooting — grouped by symptom.
- Pricing — generated from the checkout.
- Status — live checks on what we run.
- FAQ — the questions that come up most.