Legal

TREX TV Refund Policy

A seven-day refund window on paid TREX TV purchases, what it covers, what it does not, and how to ask.

The window

Seven days from the date of purchase. Within that window, if TREX TV is not the right fit and we have not been able to resolve the problem with you, you can ask for a refund of what you paid.

Before you ask

Please work through the troubleshooting guides and then message support, because most reports turn out to be a device or network setting we can fix in minutes. We would rather fix the service than take your money for something that is not working.

How to ask

1. Message support

   Via WhatsApp, Telegram, the chat widget on this site, or admin@eur-trexiptv.com.

2. Tell us what you bought

   The email address or number used at checkout, and roughly when. That is enough for us to find the order.

3. Tell us what went wrong

   Not required, but it is the only way the service gets better.

4. We process it

   Refunds are returned by the same method you paid with. How long it takes to appear is set by your payment provider, not by us.

What is not covered

• Requests made more than seven days after purchase.
• Free trials, which cost nothing.
• Third-party charges — for example a paid player from the Samsung, LG or Apple store, or a TiviMate Premium upgrade. Those are sold by their developers and we cannot refund them.
• A television licence or any other statutory charge in your country.
• Cases where the account was suspended for breaching the terms of service.